YOUR PRESTIGIOUS LUXURY AFFAIR, HIM & HER
FAQ
 

What items can be returned?

Items except for underwear, bikinis, swimming trunks and earrings can be returned if they have not been worn, altered or washed.

How do I return the items?

All items must be returned in their original condition with all tags attached. Shoes must be returned in their original packaging including undamaged boxes.

We are unable to accept returns without boxes or with scratched and/or dirty soles. Please note that when trying on shoes, you should try them on a carpet or clean surface. Only returns via courier service is accepted, as we do not honour any walk-ins.

How do I get the refund?

Refund will be made by means of store credit in the form of voucher (valid for 365 days from the day of return). Store credit can be used to make future purchases through our website. In the event that we send you a wrong item or the item is defective, we will send you a replacement item. Should the item be out of stock, we will issue cash refund.

 

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