YOUR PRESTIGIOUS LUXURY AFFAIR, HIM & HER
FAQ
 

What service is used for your deliveries?

What is the expected delivery time for my order?

The expected delivery time will be dependent on the stock availability. For 'InStock' items, purchase will be delivered within 3 – 4 working days. If products are out of stock – Send us an email at [email protected]com.my to request for re-stock.

What can I do if I have not received my purchase?

If you have not received your purchase as stated in your order confirmation, please contact our Customer Service Team and we will be happy to assist you. However, we would advise you check on the order status in your 'My Account' before contacting us.

What can I do if I have been informed there is a delay?

Need not worry, our customer service team will contact you and keep you updated on the status.

Which countries do you deliver to?

Currently we only deliver to all regions in East and West Malaysia. Please refer to our Shipping & Delivery Policy for the charges.

How do I check the status of my order?

You can track your order under the 'Order History' tab in the 'My Account' page.

What does the status of Stock Availability mean?

There are currently two stock availability statuses in our website:

  • In Stock – Ready for dispatched
  • Pending Stock – Upon confirmation within 24 hours

What can I check the status of my delivery?

You will be given an order tracking number upon confirmation of order, just track the status with the tracking number at our delivery partner's website or simply click on the order tracking link in the confirmation email.

How will I be refunded?

Refund will be given in the form of store credit however certain rules apply. Please refer to our Shipping & Delivery Policy for details.

Can I return sale items?

No. Sale items are Non-refundable unless the goods are damaged upon receipt. Please refer to our Shipping & Delivery Policy for details on returning damaged items.

 

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